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Legal

Refund & Returns Policy

Last updated: 17 August 2026

Return window

Unopened products in original, undamaged packaging may be returned within 30 days of delivery for a refund of the purchase price, less original shipping.

Items that cannot be returned

For safety and chain-of-custody reasons we cannot accept returns of:

  • Vials whose seal has been broken or whose packaging has been opened
  • Reconstituted or partially used material
  • Items returned more than 30 days after delivery
  • Products damaged by improper storage after delivery

Damaged or incorrect items

If material arrives damaged, or you receive an item you did not order, contact us within 7 days with photographs. We will replace the item or issue a full refund including shipping, at your choice.

Product disputes

If you believe a product does not match its stated description, contact us with your order number and what you observed. Where we can confirm a discrepancy we will refund the item in full.

Refund processing

Approved refunds are issued to the original payment method within 5–10 business days of us receiving the returned item.

How to start a return

Contact support with your order number and the reason for return. Do not ship anything back before receiving a return authorisation.